Refund Policy

Last updated: 1 July 2025

At ReloCareer Academy, operating at instaved.info, we are committed to delivering high-quality career relocation coaching services. We understand that circumstances can change, and this Refund Policy sets out the conditions under which refunds may be requested and issued.

To request a refund, please contact us at support@instaved.info with your order reference, the service purchased, and the reason for your request.

1. Free Consultation

Initial free consultations are provided at no charge. No refund is applicable to free services.

2. Paid Services — General Conditions

All paid services offered through instaved.info are subject to the refund conditions below. By purchasing a service, you agree to this policy.

3. Cancellation Before Service Delivery

If you cancel your purchase before any service sessions have been delivered:

Cancellation within 14 calendar days of purchase: full refund, provided no service has commenced
Cancellation after 14 days but before first session: 50% refund of the total amount paid
Cancellation after the first session has taken place: no refund for completed sessions; remaining sessions may be refunded at a pro-rata rate

4. Partially Consumed Packages

For multi-session packages or bundles:

Unused sessions may be refunded on a pro-rata basis upon written request
Sessions already delivered are non-refundable
Any discounts applied to the original purchase will be reversed when calculating the refund amount for unused sessions

5. Digital Products and CV Writing Services

Personalised digital deliverables (including CV/resume rewrites, written relocation plans, and career assessment reports) are non-refundable once delivered, as they represent bespoke work created specifically for the client.

6. Service Quality Issues

If you believe the service provided was materially deficient or did not match what was described, please contact us at support@instaved.info within 7 days of the relevant session. We will review your complaint and, where appropriate, offer a remedy which may include a replacement session, partial refund, or credit.

7. Technical or Platform Issues

If a session could not proceed due to a technical fault on our side, we will reschedule the session at no additional cost or offer a full refund for that session.

8. How Refunds Are Processed

Approved refunds will be processed to the original payment method within 10 business days of approval. Processing times may vary depending on your bank or payment provider.

9. Consumer Rights in the United Kingdom

Nothing in this Refund Policy limits or excludes your statutory rights under the Consumer Rights Act 2015 or other applicable United Kingdom consumer protection legislation. If you are a consumer based in the United Kingdom, you have the right to a 14-day cooling-off period for services purchased online, unless service delivery has commenced at your request before that period expires.

10. Contact

For all refund requests and enquiries, please contact us at: support@instaved.info